Customer Feedback

We maintain our store through a service offered by Yahoo! As part of that service, Yahoo! solicits feedback from our customers so that we can make sure our service continues to exceed our customers' expectations. (Yahoo! can also use poor feedback to remove any stores from its service that do not meet its minimum customer service standards.)

We are proud to say that as of November 2007, we have an average rating of 4.68 out of 5. That score has earned us a Top Service Merchant designation from Yahoo!. (For more information on Yahoo! merchant rating, please visit this help page on the Yahoo! site.)

We want every interaction you have with us to warrant an excellent (5 out of 5) rating. If you ever feel like we have missed the mark, please email us and let us know so we can address your concerns.

The following are some of the kind comments we have received from our customers as a result of our award-winning service:

Perfect 10! (Rating: Excellent.) Great website, easy to use! The best prices I’ve yet to see on these quality poker chips, even better than auction sites. Product was shipped as soon as it was ordered and delivered quickly.--M.W., Leawood, Kansas

Excellent Price! (Rating: Good.) The price was too excellent to pass up! The chips were delivered quickly and in great condition.--D.R., Seattle, Washington

Great seller! (Rating: Excellent.) Would definitely do business again.--C.A., Austin, Texas

Quality (Rating: Excellent.) The quality of the case and chips is excellent. The order arrived in less than 7 days from being ordered. The confirmation contained all the necessary information.--D.S, Danbury, Connecticut

Couldn’t be Happier (Rating: Excellent.) Amazingly high quality aluminum case and chips for the money! The weight for the 500 chip set is quite a surprise to everyone who picks it up. The chip designs are very neat and clean and the chips feel very good to the hand. They were also timely in their response to a question I emailed to them. Great deal! (pun intended)--G.B., Austin, Texas

Quick Delivery (Rating: Good.) I was surprised as to how fast the chips arrived. I live in Illinois and the chips made it all the way from Texas to my doorstep in 3 days.--B.E., Decatur, Illinois

Great business transaction! (Rating: Excellent.) My request of a custom chip set was also done correctly. Will buy from again.--G.L., Austin, Texas

Reasonable Shipping Rates. (Rating: Excellent.) The prices were great, but what really sold me on buying from this merchant was the fact that the shipping rate was reasonable, most merchants shipping rate is $20 on up.--N.S., East Lansing, Michigan

Great Service (Rating: Excellent.) Overall the service was excellent. I had received the merchandise within a week. I think their prices are decent --J.M., Elmhurst, New York

Quick shipping and good quality (Rating: Excellent.) Good quality chips at a very good price. Shipped quickly and correctly (I ordered non-standard color distribution).--J.A., Laurel, Maryland

Very Happy (Rating: Excellent.) Were very friendly and helpful on the phone, sent my order out quick, and the price is unbeatable. Very happy with the set I ordered.--J.C., Seattle, Washington

Excellent!! (Rating: Excellent.) The products are great and they arrived fast. I wish I had bought all of my poker supplies from this company. I will continue to buy only from this company. Great job.--C.M., Arcadia, California

Incredible Price (Rating: Excellent.) This company provided the same set I almost bought locally. the big difference was the price. Their price saved me almost $200.00 for the same item. Shipping, UPS tracking number and delivery date were all right on. Would I shop them again? Without question! Thank You Poker Supply, you made it easy to thank a friend that helped build our first house.--R.H., Martinsburg, West Virginia

Great Service (Rating: Excellent.) Weve always had great service - thanks!--K.R., Salt Lake City, Utah

Great Job (Rating: Excellent.) Great. Everything went smooth. Great products, good prices.--M.C., Bowling Green, Kentucky

Best Customer Service (Rating: Good.) They have all sorts of products which are easy to access. The prices are moderate and the customer service is some of the best I have seen in a long time.--N.K., Brentwood, Tennessee

Good Experience (Rating: Excellent.) The whole selection and buying process was easy to follow. Everything was delivered on time. I would prefer to pick up the order from the shipping companys office, rather than them dropping it off by the door. Overall, very good experience.--M.S., Farmington Hills, Michigan

Excellent Customer Service (Rating: Excellent.) I think poker supply is the best. They were really helpful and the customer Service is excellent!--A.C., Tukwila, Washington

Happy Customer (Rating: Excellent.) Very happy with my new poker chip set from Poker Supply. Very good prices and quality. I will be back to shop here again.--D.G., Jackson, New Jersey

Reliable (Rating: Excellent.) By far the most reliable and efficient internet purchase I have made to date--T.V., Lakeville, Minnesota

Outstanding (Rating: Excellent.) Great product. Fast shipping. Definitely recommend--R.G., San Antonio, Texas

Very Good Company (Rating: Excellent.) These were the least expensive, high quality chips I could find on the internet, and they were delivered as described. They even sent me the proportions of various colors that I wanted. Inexplicably the dice came separately, but at least they came. And unlike another similarly priced company, Poker Supply did not charge $20 for shipping ($11.95 for UPS Ground). I intend to keep this set for a very long time, but if something should happen to it, I intend to order from Poker Supply again. Ill shop around again of course, but theyll be the first place I look. Thanks guys.--D.P., Silver Springs, Maryland

2 thumbs up (Rating: Excellent.) Extremely responsive CS and high quality product.--T.B., San Francisco, California

Exceptional Experience (Rating: Excellent.) The website was straighforward and clear. The prices were competitive. The confirmation e-mail was detailed and informative. In all, the shipping process was exact, and the results ideal. I can not speak in regards to customer service as they were not needed. I would definitely recommend this site to anyone looking for poker supplies. Thank you for the exceptional experience.--N.W., Seattle, Washington

Will use in the future (Rating: Excellent.) I am very pleased with the product, price, delivery. When its time, I will buy some more from this same merchant. Thank you very much.--M.W., Newton, Iowa

Very Responsive (Rating: Excellent.) Ordered at 9pm on a Sunday and they called me at 8am on Monday to clarify my order. Shipped it that day. VERY happy...Thanks!!!--B.M., Golden Valley, Minnesota

Smooth as Silk (Rating: Excellent.) Smooth as silk transaction. Able to buy what I wanted, in the quanity I wanted, for less than the price I expected. Does it get any better? YES! Shipping was so fast, when the pkg. arrived...I said No way, this cant be my poker chips already! Id give them 7 stars if I could. Thanks! --T.T., Grand Island, Nebraska

Fast Service (Rating: Excellent.) Had a change to order, called and order was changed. No questions. Fast service--M.S., Mahwah, New Jersey

Quality (Rating: Excellent.) Poker Supply sent my order in a well-packaged and timely manner. I would do business with again. Thanks!--H.O., Urbana, Illinois

Good Job (Rating: Excellent.) Pain-free purchasing......!--J.W., San Jose, California

Excellent Customer Service (Rating: Excellent.) We were quite impressed with Poker Supply. We learned on a Wednesday that we needed a LOT (900 ) chips for a Saturday poker party that my brother-in-law was hosting. We placed our order late on Wednesday night, after doing some checking online for the best prices and best availability. We requested next day air -- they shipped Thursday, it showed up Friday. We purchased both the Double Diamond Deluxe chips (the heavier-weight chips) and the diamond chips -- while both are good chips for the money, we personally feel that the Deluxe chips were worth the extra expense. Overall, we were extremely happy with the quality of the merchandise and the excellent customer service we received.--K.K., Jordan, Minnesota

Great Service (Rating: Excellent.) I was buying the chips for Chrsitmas and wanted to make sure I received the poker chips on time. I e-mailed the merchant with my concerns and he was prompt in getting back to me and finding out shipping info from UPS for me. Thanks I would recommend to all.--J.L., Las Vegas, Nevada

Quick Service (Rating: Excellent.) I purchased two items for Christmas gifts and they were ordered fairly close to 12/25 but they were still here within a short amount of time and well before Christmas Day. Thank you. The recipients of these gifts were very happy with these presents. Thank you for helping me make my family members very happy...and me, too.--J.W., Farmingdale, New York

Will do business again (Rating: Excellent.) This was my first purchase over the internet and it was very satisfactory..The merchandise was excellent and the service was excellent..I look forward to doing business with poker supply again.--E.E., University Place, Washington

Will shop again (Rating: Excellent.) Ordered a clay poker chip set it arrived ontime in excellent condition. There customer service was excellent they replied to my email in a timely manner. I would defintely shop with the company again for all of my poker needs--S.A., Lancaster, California

Excellent customer service! (Rating: Excellent.) Excellent customer service - my order shipped within a couple hours of placing the online order--K.A., Kenmore, New York

Got exactly what I was looking for. (Rating: Good.) Product descriptions were very accurate and well organized. I recieved the product, and was very happy with what I bought.--S.M., Montclair, New Jersey

Terrific Service (Rating: Excellent.) After placing my order, Poker Supply quickly notified me by email that the chip case I requested was out of stock. Instead of asking me to wait for a back order or refunding part of my order, they offered me an upgraded case for the same price. I had the clear sense that they were interested in my satisfaction and will consider them first for all of my poker supply needs.--E.I., Melbourne, Florida

Very Satisfied (Rating: Excellent.) I was very satified with the service, delivery and quick response to my emails. I will shop at Poker Supply again in the future. Thanks!--P.B., Orlando, Florida

Fast Delivery (Rating: Excellent.) Order arrived earlier than promised--M.K., Mountain View, California

Great Shopping Experience (Rating: Excellent.) They were very quick to answer all the questions I sent to them via e-mail. They customized my order as requested and I received my order promptly. I had a great shopping experience.--D.D>, Mokena, Illinois

Highly Recommend (Rating: Excellent.) Great service, great products. Highly recommend.--J.K., Weston, Massachusettes

Fast Processing (Rating: Excellent.) They handled my order with extreme competency and speed--M.R., Murray, Utah

Quality (Rating: Excellent.) Quality product, fast service. Recommend to anyone--G.M., Mt. Vernon, Washington

Easy and trouble-free (Rating: Excellent.) My purchase from Poker Supply was easy and trouble-free. I would recommend them to any other first time buyer, which is what I was before my purchase. My order arrived right on time, exactly as ordered.--W.S>, Redwood City, California

Great Overall (Rating: Excellent.) I got my package so quickly. And everything was correct. And you were great at keeping me informed--R.C., Stanwood, Washington